Refund policy
Refund Policy
We want you to be happy with your GT4L purchase. If you need to return an item, we offer a 30-day return window from the date of delivery. This applies to customers worldwide, including customers in the European Union.
Returns
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with tags attached
- In its original packaging
- Accompanied by proof of purchase
To request a return, email info@gt4l.co.uk before sending anything back. We will confirm the next steps and provide the return instructions.
Items sent back without contacting us first may not be accepted.
Damaged, defective or incorrect items
Please check your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at info@gt4l.co.uk with your order number and photographs of the issue. We will review the problem and work with you to provide an appropriate resolution.
Non-returnable items
Some items may not be eligible for return, including personalised or custom-made products, perishable goods, personal-care products, hazardous materials, and flammable liquids or gases.
Sale items and gift cards are also non-returnable, unless the item is faulty or your statutory rights require otherwise.
Exchanges
We do not offer direct exchanges. The quickest option is to request a return for the original item and place a separate order for the replacement item once your return has been approved.
European Union cancellation rights
If your order is delivered to a customer in the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason. This statutory right applies in addition to our 30-day return window.
Returned items must be unworn or unused, with tags attached, in their original packaging, and accompanied by proof of purchase. Certain legal exceptions may apply.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may take additional time to process the payment.
If more than 15 business days have passed since your refund was approved, please contact us at info@gt4l.co.uk.